Cohab LTD Terms and Conditions

Effective Date: 1st of March, 2024

1. Acceptance of Terms

By accessing or using the services provided by Cohab LTD («we,» «us,» or «our»), you («the user» or «you») agree to be bound by these Terms of Service («Terms») and our Privacy Policy. If you do not agree to these Terms or the Privacy Policy, you must not use our services.

2. Service Description

Cohab LTD offers comprehensive letting solutions, acting as a facilitator between tenants, landlords, and various third parties involved in the letting process. Our services are designed to streamline the rental experience, ensuring compliance with all relevant laws and regulations. Additionally, we provide management services including rent collection and resolution of queries between tenants and landlords, as well as maintenance services through our trusted partners or third-party tradespeople. Please note that maintenance services are not available in all areas.

3. User Responsibilities

Users of our services are required to:

  • Provide truthful and accurate information during the registration process and when otherwise using our services.
  • Comply with all applicable UK housing and rental laws and regulations.
  • Use our services in a manner that does not infringe on the rights of others or restrict or inhibit their use and enjoyment of our services.

4. Data Use and Sharing

In using our services, you consent to the collection, storage, and sharing of your personal information as outlined in our Privacy Policy. This includes sharing information with:

  • Landlords, for the purpose of arranging tenancies.
  • Utility companies and subcontractors, for setting up and managing services.
  • Engineers, tradespeople, and subcontractors, for property services or repairs.
  • Government agencies, as required by law.
  • Credit referencing and collection agencies, for assessing creditworthiness and managing debts.

5. Rent Payment Reporting

We report rent payment behavior, including timely payments and delinquencies, to credit referencing agencies such as Experian, Equifax, and TransUnion. This practice aids in accurately representing your financial reliability.

6. Communication Consent

By using our services, you consent to receive communications from us via email, SMS, and phone calls. You acknowledge that email communications serve as a valid method for the delivery of legal notices and important information regarding our services.

7. Account Deletion and Data Retention

Upon the conclusion of your tenancy, you may request the deletion of your account with us. However, we retain the right to keep:

  • Right to Rent Documentation for at least one year after the tenancy completes.
  • Payment Information, including Deposits, for a minimum of 6 years following the completion of the tenancy.

This is in compliance with legal obligations, as detailed in our Privacy Policy.

8. Modifications to Terms

We reserve the right to modify these Terms at any time. Such modifications will be effective immediately upon posting the revised Terms unless otherwise stated. By continuing to use our services after such modifications are posted, you agree to be bound by the revised Terms.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without giving effect to any principles of conflicts of law.

10. Disclaimer and Limitation of Liability

You acknowledge that you are solely responsible for the use to which you put this website and all the results and information you obtain from it. All warranties, conditions, undertakings, representations, and terms whether expressed or implied, statutory or otherwise, are excluded to the fullest extent permitted by law.

Save in respect of liability for death or personal injury arising out of negligence or for fraudulent misrepresentation, we and all contributors to this website disclaim to the fullest extent permitted by law all liability for any loss or damage including any consequential or indirect loss or damage incurred by you, whether arising in tort, contract, or otherwise, and arising out of or in relation to or in connection with your access to, use of, or inability to use this website.

Whilst we take every care to ensure the standard of this website remains high and to maintain the continuity of it, we do not accept any ongoing obligation or responsibility to operate this website (or any particular part of it).

If any part of these terms and conditions is deemed to be unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of these conditions will not be affected.

These terms and conditions and your use of this website are governed exclusively by English law.

This does not affect your statutory rights as a consumer.

11. Contact Information

For any questions or concerns regarding these Terms, please contact us at:
Cohab LTD
85 Warriner Gardens,
London, SW114XW, UK
Email: support@cohab.co.uk
Phone: +44 20 3318 0091